Balancing compassion and professionalism in healthcare
Achieving a delicate balance between compassion and professionalism is paramount in providing effective and empathetic healthcare. While professionalism ensures the delivery of quality medical care, compassion is equally important to building trust with clients and showing you care. In this blog, we share some strategies for striking the perfect balance:
Listen to what your patient has to say
It might sound obvious, but make sure to pay attention to what your patient has to say before jumping to conclusions about what treatment they need. This means asking questions about their symptoms and how they are impacting their day-to-day etc. Even if you’re already certain of the best course of action, giving your patients the opportunity to share their concerns helps show that you care.
Support your patient both practically and emotionally
Take on board your patient’s concerns and frustrations, as well as offering practical advice/medical solutions/diagnostics. Emotional intelligence plays a huge role in healthcare, and shouldn’t be overlooked. If your patient feels they can confide in you emotionally, it’s more likely they will trust your medical opinion – and more importantly, feel they are in safe hands.
Clearly communicate medical information in a way that is easily understandable to patients. Avoid jargon and encourage questions, fostering an open dialogue that empowers patients in their healthcare decisions. It is also important to share information and diagnostics in an empathetic manner (rather than being cold and clinical).
While compassion is crucial, maintaining professional boundaries is equally important. Ensure that you are providing support without overstepping or getting overly involved or attached to patients and their personal struggles.
We hope you found this blog useful – please get in touch with the Amaré team if you have any questions about a career in healthcare whether you’re an aspiring occupational therapist or a radiologist looking for a new challenge! Call us today on 0203 929 4017.